Key Takeaways
• Receiving is still dysfunctional.
Staffing issues and sudden changes created chaos — and the problems haven’t been resolved.
• “Self-service” isn’t a real solution.
Residents are left confused and service standards are lower than they should be.
• The Livvie app is making things harder.
Notifications are delayed and performance is worse than the free system we had before.
• We should invest in needs, not just wants.
Secure package lockers would benefit everyone and reduce pressure on staff — unlike optional projects such as a new gym.
On December 5, a receiving clerk was dismissed on a Friday. The next day, receiving was closed due to lack of staff. By Monday morning, the only remaining full-time clerk returned to three days’ worth of packages to administer and no support. After asking for help and not receiving any, he quit.
The result: “self-service” receiving, confusion, and a continued mess — even now, long after holiday package volume has slowed.
Technology isn’t helping
Part of the problem is the Livvie app.
There are significant delays between when packages are logged and when residents receive notifications. Sometimes a day or more. This wasn’t an issue with the previous FSR system — which was free — while the Livvie app costs us money and performs worse.
Technology should make receiving easier, not add frustration.
Photo of receiving area 1/6/26 3:52PM: Is this our future?
A practical, long-term solution
Instead of continuing to struggle — or spending on projects that serve only a portion of residents — we should look at solutions that benefit everyone.
One clear option: Amazon Lockers (or similar secure lockers).
They would:
- reduce pressure on staff
- improve accuracy
- eliminate long check-in backlogs
- give residents 24/7 access to packages
We have excess funds. Investing in a receiving solution is a need. Allowing our board to spend unlimited amounts on a new gym that only some residents will use is a want.
Receiving is a basic building functionality.
Owners deserve reliable, organized service — not ongoing chaos.