Information
• Basic communication improves when issues are publicly raised.
A long-out-of-service elevator finally received proper signage after concerns were shared.
• Receiving operations remain unreliable.
Continued “self-service” handling means delayed notifications and unnecessary resident frustration.
• Delays create real risk.
When the association signs for packages, missing items may result in costs paid from owner dues.
• These are not isolated incidents.
Repeated examples point to ongoing operational and communication failures.
Just a few observations to share.
It appears someone on the board may be reading this blog. After my article on communication mentioned that Elevator #2 has been out of service for well over a month with no notification, a sign finally appeared on Monday stating “Out of Order.”
So — hello to Olena, Christian, Doris, Julius, and Jose.
Receiving Is Still a Mess — Example #1
Take a look at this photo showing the continued use of self-service package pickup on 1/13.
This is a problem. When packages are handled this way, residents often do not receive notifications. The association signs for these deliveries, meaning that if a package goes missing, association funds (our dues) may be used to reimburse the resident whose package is missing.
This is not the level of service we expect from our board or for the dues we pay. This never happened prior to the dismissal of Nicole in receiving on 12/5/25.
This is not a sustainable or acceptable process.
Receiving Is Still a Mess — Example #2
This image is from the USPS tracking site.
- Package delivered: January 5
- Multiple inquiries made since then by me looking for my box
- I personally searched through bins (not just my floor)
- Notification received: January 13
After eight days, Livvie announced that the package suddenly appeared — almost magically.
This is exactly the type of breakdown residents are frustrated with.