Information • Basic communication improves when issues are publicly raised. A long-out-of-service elevator finally received proper signage after concerns were shared. • Receiving operations remain unreliable. Continued “self-service” handling means delayed notifications and unnecessary resident frustration. • Delays create real risk. When the association signs for packages, missing items may result in costs paid from…
Key Takeaways • Owners were not allowed to ask questions. Preventing member questions at a budget meeting violates Florida law and has now occurred three meetings in a row. • Attendance was predictably low. The meeting was held during the holidays, with no reminders, no bulletin postings, and no president in attendance. • The budget…
Key Takeaways • Receiving is still dysfunctional. Staffing issues and sudden changes created chaos — and the problems haven’t been resolved. • “Self-service” isn’t a real solution. Residents are left confused and service standards are lower than they should be. • The Livvie app is making things harder. Notifications are delayed and performance is worse…
Key Takeaways • Essential info isn’t being shared clearly. Elevator notices didn’t explain that all three elevators were out — leaving residents confused and waiting. • Basic questions go unanswered. Notices should tell us what’s happening, how long it may last, and what residents should do. • Construction communication is incomplete. Second-floor work started with…
Fifteen minutes before our annual budget meeting on 11/19/25, we were notified that the meeting was cancelled “due to an emergency.” Now we’re being told that an “error” was identified during the budget review process.So which was it — an emergency, or a $290,000 mistake? And if it was an error, why was it discovered…
These issues have contributed to a less consistent experience for Brickell Key One residents Staffing and Service Observations Office and Front Desk Receiving Department Please see these more in depth post available: Crisis in Receiving: A Board-Created Fiasco and Receiving Mess No End in Site. Building Appearance and Overall Environment A number of restrictive signs…
