Convenient for Some Most BK1 board meetings are held at 6:00 PM. For many residents: Yet a closed-door meeting only for board members on 1/16/26 was scheduled at 7:00 PM — a much more convenient time. Why the difference?
Tag: Customer Service
The Revolving Door Turns: Another Manager Terminated
Our association manager Karina Perez was terminated today. If you’re keeping count, this is the fourth manager dismissed in less than 26 months under the current board president. Why such high turnover? That means yet another period of understaffing in the office, another disruption, and another cycle of onboarding and training a new manager. This…
Quick Observations 1/13/26
Information • Basic communication improves when issues are publicly raised. A long-out-of-service elevator finally received proper signage after concerns were shared. • Receiving operations remain unreliable. Continued “self-service” handling means delayed notifications and unnecessary resident frustration. • Delays create real risk. When the association signs for packages, missing items may result in costs paid from…
Need vs. Wants: Dysfunction in Receiving Is Still Ongoing
Key Takeaways • Receiving is still dysfunctional. Staffing issues and sudden changes created chaos — and the problems haven’t been resolved. • “Self-service” isn’t a real solution. Residents are left confused and service standards are lower than they should be. • The Livvie app is making things harder. Notifications are delayed and performance is worse…