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Tag: Customer Service

You Need To Know

You Need To Know

Posted on February 13, 2026April 27, 2026 by Ken

Key Takeaways A mortgage refinance was declined due to questions about the association’s master insurance coverage. Multiple lender requests to management went unanswered for weeks. This type of delay can impact any owner trying to refinance or sell to a buyer who needs a mortgage. Timely and complete responses to lender inquiries are essential to…

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Final Recap

Did you have any thoughts about the questions raised?

Posted on February 6, 2026April 27, 2026 by Ken

Over the past several days, a series of short posts highlighted issues that many residents have noticed individually — but may not have connected as a whole. When viewed together, a consistent pattern emerges. Safety & Core Services These are not conveniences. They are basic building functions. Maintenance & Priorities This raises questions about how…

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Questions-Every-Owner-Should-Be-Asking

Day 8 — Construction Without a Timeline

Posted on February 4, 2026April 27, 2026 by Ken

Would You Accept This From Your Contractor? If a contractor told you they couldn’t provide: Would you accept that? Then why is it acceptable for the second floor garage elevator lobby project? We were told there is no estimated completion date due to inspections under an open permit. Is no timeline at all reasonable?

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Questions-Every-Owner-Should-Be-Asking

Day 7 – When Meetings Are Convenient

Posted on February 3, 2026April 27, 2026 by Ken

Convenient for Some Most BK1 board meetings are held at 6:00 PM. For many residents: Yet a closed-door meeting only for board members on 1/16/26 was scheduled at 7:00 PM — a much more convenient time. Why the difference?

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Revolving Door

The Revolving Door Turns: Another Manager Terminated

Posted on January 20, 2026April 27, 2026 by Ken

Our association manager Karina Perez was terminated today. If you’re keeping count, this is the fourth manager dismissed in less than 26 months under the current board president. Why such high turnover? That means yet another period of understaffing in the office, another disruption, and another cycle of onboarding and training a new manager. This…

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Title Graphic: Quick Observations

Quick Observations 1/13/26

Posted on January 14, 2026April 27, 2026 by Ken

Information • Basic communication improves when issues are publicly raised. A long-out-of-service elevator finally received proper signage after concerns were shared. • Receiving operations remain unreliable. Continued “self-service” handling means delayed notifications and unnecessary resident frustration. • Delays create real risk. When the association signs for packages, missing items may result in costs paid from…

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