Information • Basic communication improves when issues are publicly raised. A long-out-of-service elevator finally received proper signage after concerns were shared. • Receiving operations remain unreliable. Continued “self-service” handling means delayed notifications and unnecessary resident frustration. • Delays create real risk. When the association signs for packages, missing items may result in costs paid from…
Key Takeaways • Receiving is still dysfunctional. Staffing issues and sudden changes created chaos — and the problems haven’t been resolved. • “Self-service” isn’t a real solution. Residents are left confused and service standards are lower than they should be. • The Livvie app is making things harder. Notifications are delayed and performance is worse…
Key Takeaways • Essential info isn’t being shared clearly. Elevator notices didn’t explain that all three elevators were out — leaving residents confused and waiting. • Basic questions go unanswered. Notices should tell us what’s happening, how long it may last, and what residents should do. • Construction communication is incomplete. Second-floor work started with…
This post is written out of deep frustration and concern regarding the ongoing chaos in our building’s package receiving area. This is a severe, Board-created problem that is impacting every resident, especially during the holiday season. Staffing Crisis and Disciplinary Actions The situation in our receiving area has led to a significant loss of staff:…
