Our association manager Karina Perez was terminated today. If you’re keeping count, this is the fourth manager dismissed in less than 26 months under the current board president. Why such high turnover? That means yet another period of understaffing in the office, another disruption, and another cycle of onboarding and training a new manager. This…
Information • Basic communication improves when issues are publicly raised. A long-out-of-service elevator finally received proper signage after concerns were shared. • Receiving operations remain unreliable. Continued “self-service” handling means delayed notifications and unnecessary resident frustration. • Delays create real risk. When the association signs for packages, missing items may result in costs paid from…
Key Takeaways • Receiving is still dysfunctional. Staffing issues and sudden changes created chaos — and the problems haven’t been resolved. • “Self-service” isn’t a real solution. Residents are left confused and service standards are lower than they should be. • The Livvie app is making things harder. Notifications are delayed and performance is worse…
Key Takeaways • Essential info isn’t being shared clearly. Elevator notices didn’t explain that all three elevators were out — leaving residents confused and waiting. • Basic questions go unanswered. Notices should tell us what’s happening, how long it may last, and what residents should do. • Construction communication is incomplete. Second-floor work started with…
This post is written out of deep frustration and concern regarding the ongoing chaos in our building’s package receiving area. This is a severe, Board-created problem that is impacting every resident, especially during the holiday season. Staffing Crisis and Disciplinary Actions The situation in our receiving area has led to a significant loss of staff:…
