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Tag: Customer Service

Communication Matters: Elevators & Construction Graphic

Communication Matters: Elevators & Construction

Posted on January 6, 2026January 6, 2026 by Ken

Key Takeaways • Essential info isn’t being shared clearly. Elevator notices didn’t explain that all three elevators were out — leaving residents confused and waiting. • Basic questions go unanswered. Notices should tell us what’s happening, how long it may last, and what residents should do. • Construction communication is incomplete. Second-floor work started with…

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Boxes not checked in receiving. Bins were lining the walls up to the elevator

Crisis in Receiving: A Board-Created Fiasco

Posted on December 12, 2025December 13, 2025 by Ken

This post is written out of deep frustration and concern regarding the ongoing chaos in our building’s package receiving area. This is a severe, Board-created problem that is impacting every resident, especially during the holiday season. Staffing Crisis and Disciplinary Actions The situation in our receiving area has led to a significant loss of staff:…

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