Key Takeaways • Essential info isn’t being shared clearly. Elevator notices didn’t explain that all three elevators were out — leaving residents confused and waiting. • Basic questions go unanswered. Notices should tell us what’s happening, how long it may last, and what residents should do. • Construction communication is incomplete. Second-floor work started with…
Tag: Customer Service
Crisis in Receiving: A Board-Created Fiasco
This post is written out of deep frustration and concern regarding the ongoing chaos in our building’s package receiving area. This is a severe, Board-created problem that is impacting every resident, especially during the holiday season. Staffing Crisis and Disciplinary Actions The situation in our receiving area has led to a significant loss of staff:…


