Board President Does Not Reply to Email

Fellow owners—especially those who are not friends with Board President Olena Biletska—ask yourselves a simple question:
Do you receive replies when you email the board?

From what I continue to hear, the answer is overwhelmingly no. Many owners are not allowed to have direct access to Ms. Biletska’s email address.

Below is an important email from an owner sent on April 21. After five days of silence, the author followed up. A response finally came—from management—on April 28.

That is seven days for a reply.
And during that time, nothing—absolutely nothing—from the Board President.

Let’s be clear: that’s not acceptable.

---

The property manager at least has an explanation for the delay.

The office has been short-staffed since January 20, 2026—now over three months—with only two people handling operations, staff, collections, payables, parties, board meetings applications, and more. That situation, however, did not happen by accident. It was the result of a decision made by the same Board President who left residents dealing with chaos in receiving.

Remember November and December? Packages piled up, and residents were effectively forced into self-service after both the receiving clerk and office administrator were terminated on the same day.

This is a pattern.

Ms. Biletska has described herself as a “micro manager.” If that is truly the case, then owners should reasonably expect her to respond to the very people who elected her.  If she is making the decisions she should not be delegating the defense of her actions.

As for the rest of the board—Bagshaw, Barbat, Massuh, and Salaizar—silence is not neutrality. At some point, it becomes complicity.
Are they unwilling to challenge the Board President?
Or simply uninterested in engaging with the owners they represent?  Why run to serve the community?

---

Now to the substance of the email you are about to read:

1. Elevator Repairs – Missed Timeline
   At the March 25 board meeting, Ms. Biletska stated that the elevators would be repaired by April 25.
   That date has come and gone.
   Five weeks later, we are now being told repairs are still weeks away.

•  Scope of the Elevator Consultant’s Role
  At that same meeting, owners were told the consultant’s role was limited: inspect the elevators and produce a list of needed repairs.

But according to this email, the consultant is now selecting—and negotiating with—an elevator service company.

That is not a minor detail. That is a major shift.

It also raises serious concerns.

We have been here before.

In 2018, a consultant operating in a similar role recommended “Premier Elevator” for service. Before the contract was finalized, a new board stepped in and halted the process—after objections from a prior board member. That decision proved critical.

Premier months later went out of business amid reports of kickbacks to condo boards and consultants, along with poor and inconsistent service.

There was another failure in that 2018 consultant report: decisions appeared to be based almost entirely on price.

But elevator service is not a commodity purchase.  What about:

• Response time to service calls?
• Availability of parts?
• Reliability and track record?
• Warranty coverage?

These are not secondary considerations—they are essential.

Yet once again, it appears we may be heading down a path where transparency is limited and critical decisions are being made out of view.

Which brings us back to the central issue:

Where is the communication?

The Board President—now earning the nickname “Vertical Villain”—continues to operate without providing the level of transparency owners deserve.

Owners have a right to see the information that is shaping decisions affecting their daily lives.

Change needs to come to this board’s priorities and management.

The email and response: