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Tag: Customer Service

Micro Managing Board President

Package Receiving Procedures & Policies

Posted on May 9, 2026May 9, 2026 by Ken

🇺🇸 English | 🇪🇸 Español By now, many of you have seen the association’s latest reminder email regarding “Package Receiving Procedures & Policies.” Most of the rules seem fair enough. However, one statement stands out: “Shipping & Receiving is not to be used as a drop-off or holding address for any type of commercial use…

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Four out five members have not spoken on this issue

Board Members Speak UP

Posted on May 6, 2026May 6, 2026 by Ken

🇺🇸 English | 🇪🇸 Español Key Takeaways 1 No Vote, No Transparency There has been no public board vote on whether to repair the elevators or delay for the dispute with TKE. 2 Repairs Delayed Despite Funds Available Elevators remain out of service—sometimes up to 50% down—even though we have the money to fix them…

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Elevator #3 on Saturday 5/2/26 at 8:26PM

Only One Elevator. On a Saturday Night

Posted on May 4, 2026May 4, 2026 by Ken
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BK! Musical Elevators

The “Brickell Standard”

Posted on April 8, 2026April 27, 2026 by Ken

🇺🇸 English | 🇪🇸 Español Musical Elevators: The New Normal at Brickell Key One? It happened again this morning. Another “Out of Service” email and sign. We are now down to three working elevators for the entire building. The Board’s refusal to resolve the dispute with TKE or to at least repair then solve the…

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What it is like having to use alternate elevators

3/25/26 Board Meeting Part 2

Posted on April 7, 2026April 27, 2026 by Ken

English Español As promised, this is the second half of the report on the meeting. Half Million Dollars Past Due When an owner asked about the half million dollars in past-due balances, Board President Olena Biletska responded: “The thing is, it’s not really such a problem because we saved a lot of money from last…

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Elevator Standoff

Breaking Elevator News

Posted on April 3, 2026April 27, 2026 by Ken

English Español Preface: Please read the two prior posts about the 3/25/26 board meeting and “When Repaired Does Not Mean Fixed to clearly understand this post. I just heard from an owner who contacted TKE directly. According to that conversation, TKE has now submitted a revised quote of $63,000 to repair the cables on two…

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